Alpine Spas – Personal Use Limited Warranty
Alpine Spas warrants to the original purchaser of a Spa for personal use that it will perform in accordance with the warranties set out in this warranty document (‘Warranties’).
10 Year Structural Warranty
The timber framing and the EverLast Frame™ is warranted for ten years from the date of delivery, against failure in structural integrity due to faulty workmanship or materials, subject to the limitations, conditions and exclusions expressed in this warranty.
Lifetime Structural Warranty (Master Spas Only)
The timber framing of Master Spa Pools (Excludes Alpine Spa Pools) is warranted from the date of delivery, against failure in structural integrity due to faulty workmanship or materials, subject to the limitations, conditions and exclusions expressed in this warranty.
5 Year Acrylic Warranty
The shell structure is guaranteed for five/eight* years from the date of delivery, against defects in structure & material leading to water loss from the spa, provided that the installation, use and maintenance has been carried out in accordance with normal practice according to our recommendations and owner’s manual. This is subject to the limitations, conditions and exclusions expressed in this warranty. *5 years on Alpine range spas, Alpine Elite & Swim Spas. 8 years on Alpine Platinum, Artesian Spas & Master Spas ranges.
5 Year Heater Warranty
All spa heaters (non-heat pump) have a five-year warranty from the date of delivery against failure due to faulty workmanship or materials, provided that the use and maintenance has been carried out in accordance with the instructions found in our owners manuals (heating elements are not covered under this warranty against corrosion due to water imbalance). After 12 months this warranty is limited to the supply of replacement parts and excludes labour.
5 Year Jet Warranty
All Jet pieces have a five-year warranty from the date of delivery against failure due to faulty workmanship or materials, provided that the use and maintenance has been carried out in accordance with the instructions found in our owners manuals. Leaking from jets is covered under the plumbing warranty. This warranty excludes damage caused by sand, grit and corrosion due to water imbalance. After 12 months this warranty is limited to the supply of replacement parts and excludes labour. Alpine Spas may request the parts to be returned for inspection.
5 Year Plumbing Warranty
All pipes and plumbing joints have a five-year warranty from the date of delivery against failure causing leaking, due to faulty workmanship or materials, subject to the limitations and conditions expressed in this warranty. Repair of a leak may require removal of foam insulation which will be replaced, where possible, in a manner that provides a similar level of insulation, as per the service technicians discretion. After 12 months this warranty is limited to the supply of replacement parts and excludes labour.
2 Year Equipment Warranty
Heat pumps, filtration cartridge holder, motors and pumps, ozone generator, audio system, lights, control valves, including Balboa/SpaNet or other control equipment i.e: control box and touch pads, have a two-year warranty from the date of delivery against failure due to faulty workmanship or materials, provided that the use and maintenance has been carried out in accordance with the instructions found in our owners manuals. After 12 months this warranty is limited to the supply of replacement parts and excludes labour. This warranty excludes UV bulb, which carries a 1 year parts warranty (replacement bulb will be sent free of charge, to be installed by customer, if failure of bulb occurs within a 1 year period). Alpine spas may request the parts to be returned for inspection.
2 Year Cabinet Warranty
All spa cabinets have a two-year warranty against failure in structural integrity due to faulty workmanship or materials. The spa cabinet finish is warranted to be free from defects at the time of delivery. Fading and weathering of the surface will occur naturally over time and are not considered defects. After 12 months this warranty is limited to the supply of replacement parts and excludes labour.
1 Year Cover Warranty
Spa Pool covers have a one-year warranty against failure in structural integrity and vinyl due to faulty workmanship or materials, provided that the use and maintenance has been carried out in accordance with the instructions found in our owner’s manuals. Damage to straps, locks and stitching is not covered under this warranty. Disposing of a replaced cover is the owner’s responsibility.
Warranty Exclusions
The Warranties will not apply in the following circumstances:
• Damage due to misuse or improper chemical maintenance of the spa.
• Damaged by earth or ground-fill movement or Acts of God.
• Damage caused to spa surface and fittings by failure to cover spa pool when not in use
and excessive exposure to sunlight.
• Damage caused by incorrect electrical installation.
• Damage caused by clogged filters.
• Damage caused by unapproved chemicals such as Bromine or Tri-chlor.
• Damage caused by rodents or termites.
• Damage caused by flooding.
• Damage caused by operation of the spa water above 45°C
• Damage caused by installation of spa on an unsuitable surface.
• Damage caused by third party carriers.
• This warranty does not cover filter cartridges.
• This warranty does not cover demo or ‘scratch & dent’ sales.
Warranty Limitations
This warranty is not transferable. The spa must not be altered or modified from its original state. This warranty is the only warranty offered by Alpine Spas and excludes any other implied or oral undertakings. In the unlikely event spa replacement is required, the spa will be replaced with the same model, however specifications are subject to change. If the model is no longer available, a store credit will be issued to the value of your original purchase. If any defects appear or occur the Purchaser must inform Alpine Spas or its representative by notice in writing within seven days of such defect or the Warranties will not apply. Any such notice is required to set out the exact nature of the defect and the circumstances in which it was noticed. (Email: [email protected] or call 1800993388).
Servicing Requirements
In the unlikely event of a spa fault, we provide support via troubleshooting over our 1800 number. Service and repair, when applicable, is performed by our own agents in Christchurch / Auckland and by contracted agents available nationwide. Rural areas may experience longer lead-times. As per the pre-delivery instructions and owner’s manuals, it is the owner’s responsibility to have the spa positioned in a way allowing access to all panels (service may not be available or you may become liable for additional labour and/or travel costs if this is not met)
Electrical Connection
All electrical connections (and disconnections) must be carried out by a qualified electrical contractor and it is solely the responsibility and cost of the purchaser to facilitate. Failure to do so will immediately VOID this warranty. Alpine Spas reserves the right to ask for proof that the spa has been installed by a qualified electrical contractor.
Warning
It is the owner’s responsibility to ensure regular inspections inside the cabinet, specifically the checking of pumps, tightness of barrel unions and health of U.V systems are performed regularly, along with proper chemical maintenance as outlined in our owner’s manuals. Do not leave spa wrapped in protective plastic outside in direct sunlight, this can cause damage to the acrylic due to magnification. Do not leave spa pool uncovered when not in use and exposed to sunlight. Store in shaded area if not being installed immediately. Use of chemicals or products other than those approved and sold by Alpine Spas or Spa Supplies Ltd may void warranty. Failure to adhere to these requirements may void your warranty.
Limitation of Liability
To the full extent permitted by the laws in Australia, Alpine Spas, its agents, or employees will not in any event be liable for any indirect, special, incidental, or consequential damages including but not limited to loss of use, loss of data, loss of business or profits. In no event will Alpine Spas, its agents, or employees, be liable for injury to any person, however arising. If products are purchased for business purposes, as defined by the Consumer Guarantees Act 1993 (“the Act”), the provisions of the Act will not apply to the materials so purchased. Alpine Spas does not accept any responsibility or liability for any advice taken around local council regulations including but not limited to building consents, resource consents and/or spa and swim spa fencing requirements. Any information provided is general, and is not intended to address your specific circumstances. All enquiries should be directed to and checked with the local council. Alpine Spas will not be liable for costs associated with but not limited to building alterations, removal costs, delivery costs, or labour costs associated with the replacement of a spa.
Commercial Use
Alpine Spas’ products are not to be used in any way to derive a commercial benefit or to engage in commercial activity. You agree that you will not use or authorise a third party to use Alpine Spas’ products for a commercial purpose, which includes but is not limited to, advertising and promotional material, unless you have the express written consent of Alpine Spas.
The Warranties do not apply to any products used in commercial installations, including without limitation. hotels, motels, gyms, sports clubs or any other installation where larger bather density applications are apparent. See our “commercial warranty” for warranty terms applicable to commercial installations.
Alpine Spas – Other Products & Accessories Warranty
Alpine Spas warrants to the original purchaser for personal use that the products and accessories below will perform in accordance with the warranties set out in this warranty document (‘Warranties’).
European Hot & Ice Tub Range
The Polyethylene liner is defined as the structure of the hot tub and is warranted for five years from the date of delivery, against failure in: structure due to faulty workmanship or materials, leading to loss of water from the hot tub.
The thermowood cladding is warranted for two years from the date of delivery, against failure in structural integrity due to faulty workmanship or materials, subject to the limitations, conditions and exclusions expressed in this warranty.
All other hot tub components and parts, including but not limited to the stainless burner and attachments, flue, paddle, wooden steps, plumbing and joints, stainless bands have a one year parts warranty from the date of delivery against failure due to faulty workmanship or materials, provided that the use and maintenance has been carried out in accordance with the instructions found in our owners manuals.
Do not burn wood inside the hot tub burner if the hot tub has not been filled adequately with water. Always test the temperature of the water is safe for bathing before entering using a thermometer. After 12 months this warranty is limited to the supply of replacement parts and excludes labour.
EcoTub
5 Year Structural Warranty
The structure is defined as the rotationally moulded, polyethylene unibody shell, and other connected support structures. This limited structural warranty specifically excludes any portion of the spa that is not rotationally moulded as part of the unibody shell such as jets, doors, covers, etc of the EcoTub.
The structure of the EcoTub is warranted for five years from the date of delivery, against failure in structure due to faulty workmanship or materials, leading to loss of water.
This warranty is subject to the standard Alpine Spas limitations, conditions and exclusions expressed in this warranty.
2 Year Equipment Warranty
Equipment and parts, including pumps, controllers, touch pads plumbing and joints, have a two-year parts warranty from the date of delivery against failure due to faulty workmanship or materials, provided that the use and maintenance has been carried out in accordance with the instructions found in our owner’s manuals.
After 12 months this warranty is limited to the supply of replacement parts and excludes labour.
EcoTub Warranty Exclusions
The Warranties will not apply in the following circumstances:
- Damage due to misuse or improper maintenance
- Natural fading due to exposure to sunlight
- Damage caused by flooding.
- Damage caused by installation on an unsuitable surface.
- Damage caused by third party carriers or installers.
- Damaged Caused by incorrect electrical installation, or voltage spikes
- Blemishes & scratches to the underside of the spa incurred on installation
Commercial Warranty – 3 Years Structural, 1 Year Equipment, parts only no labour.
10 Year Fabric Warranty
Our umbrella fabric is warrantied for 10 years against rot, deterioration, or loss of strength from normal usage & conditions.
5 Year Structural Warranty
The structure is defined as the umbrella frame, & fabric support structures and is warranted for five years from the date of delivery, against failure in structure due to faulty workmanship or materials, subject to the standard Alpine Spas exclusions & limitations expressed in this warranty.
Cantilever Umbrella Warranty Exclusions
The Warranties will not apply in the following circumstances:
• Damage due to misuse or improper maintenance
• Damage due to extreme weather events
• Natural fading due to exposure to sunlight
• Damage caused by flooding.
• Damage caused by installation on an unsuitable surface.
• Damage caused by third party carriers or installers.
• Damaged caused by Movement of the umbrella once fully assembled
• Surface Rust that develops overtime on steel hardware components is expressly excluded from this warranty
Commercial Warranty – 3 Years Structural, 5 Year Fabric, parts only no labour.
Gazebo
Alpine Spas Gazebo is warranted for two years from the date of delivery, against failure in structural integrity due to faulty workmanship or materials, subject to the limitations, conditions and exclusions expressed in this warranty. Fading and weathering of the surface will occur naturally over time, and are not considered defects. Warping or damage caused by failure to cover the product when packaged in protective wrap and excessive exposure to sunlight is excluded from this warranty. Damage caused by improper installation is excluded from this warranty. After 12 months this warranty is limited to the supply of replacement parts and excludes labour.
Outdoor Saunas
Alpine Spas warrants the outdoor saunas wood material for Alpine Spas warrants the outdoor saunas wood material for five years from the date of delivery against failure due to faulty workmanship or materials, subject to the limitations, conditions and exclusions expressed in this warranty.
All other outdoor sauna components and parts, including but not limited to the heater and accessories are warranted for two years from the date of delivery, against failure due to faulty workmanship or materials, subject to the limitations, conditions and exclusions expressed in this warranty.
Damage caused by improper installation, including installation in an electrical circuit not protected by an appropriately rated RCD & installed to national electrical standards, is excluded from this warranty. Subsequent transport of the constructed sauna may cause damage to the product & electrical components & any faults caused in this way are excluded from this warranty.
Warping or damage caused by failure to cover the product when packaged in protective wrap and excessive exposure to sunlight is excluded from this warranty. Damage caused by improper installation is excluded from this warranty. Water damage, stains or swelling of the wood due to sweat or spillage is excluded from this warranty. After 12 months this warranty is limited to the supply of replacement parts and excludes labour.
Indoor Saunas
Alpine Spas warrants the indoor infrared saunas for 5 years on the cabinetry, 5 years on the heater and 2 years on componentry, from the date of delivery against failure due to faulty workmanship or materials, subject to the limitations, conditions and exclusions expressed in this warranty. Damage caused by improper installation, including installation in an electrical circuit not protected by an appropriately rated RCD & installed to national electrical standards, is excluded from this warranty. Subsequent transport of the constructed sauna may cause damage to the product & electrical components & any faults caused in this way are excluded from this warranty. After 12 months this warranty is limited to the supply of replacement parts and excludes labour. This product is intended for personal residential use only, commercial use is not covered by this warranty.
Accessories
All other accessories, including but not limited to hand rails, towel rails, steps, covers not included with spa pools and cover lifters are warranted for one year from the date of delivery, against failure due to faulty workmanship or materials, subject to the limitations, conditions and exclusions expressed in this warranty.
Other Furniture
Furniture items are warranted for one year from the date of delivery, against failure in structural integrity due to faulty workmanship or materials, subject to the limitations, conditions and exclusions expressed in this warranty.
Outdoor Showers
Alpine Spas Outdoor Showers are warranted for two years from the date of delivery, against failure in structural integrity due to faulty workmanship or materials, subject to the limitations, conditions and exclusions expressed in this warranty. Some superficial surface rust, as well as fading and weathering of the surface will occur naturally over time, as the product is installed outside, and are not considered defects. Damage caused by but not limited to improper installation, neglect, leaking seals or improper care is excluded from this warranty. After 12 months this warranty is limited to the supply of replacement parts and excludes labour.
General Warranty Exclusions
• Damaged by earth or ground-fill movement or Acts of God.
• Damage or warping caused by failure to cover the product when packaged in protective
wrap and excessive exposure to sunlight.
• Damage caused by incorrect electrical installation.
• Damage caused by rodents or termites .
• Damage caused by flooding.
• Damage caused by installation of product or accessory on a unsuitable surface or area.
• Damage caused by third party carriers.
• This warranty does not include all commercial installations, i.e. hotels, motels, gyms,
sports clubs where larger user numbers are apparent.
• Fading and weathering of the surface will occur naturally over time and are not considered defects
• Damage to straps, locks and stitching is not covered under this warranty.
• This warranty does not cover demo or ‘scratch & dent’ sales.
Warranty Limitations
This warranty is not transferable. The products shall not be altered or modified from their original state. This warranty is the only warranty offered by Alpine Spas and excludes any other implied or oral undertakings.
This warranty does not cover defects or damage due to normal wear and tear, improper installation, alteration with Alpine Spas’ prior written consent, accident, acts of God, misuse, abuse, commercial or industrial use, use of an accessory not approved by Alpine Spas, failure to follow Alpine Spas’ Pre-Delivery Instructions, Maintenance guides and Owner’s Manual, or repairs made or attempted by anyone other than an authorized representative of Alpine Spas.
If any such defects appear or occur the Purchaser shall inform Alpine Spas or its representative by notice in writing within seven days of such defect. Any such notice is required to set out the exact nature of the defect and the circumstances in which it was noticed. (Email: [email protected] or call 1800993388).
General Warnings
It is the owners responsibility to undertake regular inspections and ensure maintenance is performed on all products including but not limited to, checking tightness of screws and bands, inspecting structural integrity and regularly oiling any wooden surfaces. Do not leave any products wrapped in protective plastic outside in direct sunlight, this can cause damage to the product due to magnification. Store gazebo, hot tubs and outdoor saunas in shaded area if not being installed immediately. Failure to adhere to these requirements may void your warranty.
Limitation of Liability
To the full extent permitted by the laws in Australia, Alpine Spas, its agents or employees shall not in any event be liable for any indirect, special, incidental or consequential damages including but not limited to loss of use, loss of data, loss of business or profits. In no event shall Alpine Spas, its agents or employees, be liable for Injury to any person for any claim of damage, however arising. If products are purchased for business purposes, as defined by the Consumer Guarantees Act 1993 (“the Act”), the provisions of the Act shall not apply to the materials so purchased. Alpine Spas does not accept any responsibility or liability for any advice taken around local council regulations including but not limited to building consents, resource consents and/or spa and swim spa fencing requirements. Any information provided is general, and is not intended to address your specific circumstances. All enquiries should be directed to and checked with the local council. Alpine Spas will not be liable for costs associated with but not limited to building alterations, removal costs, delivery costs, or labour costs associated with the replacement of gazebos, hot tubs, saunas or accessories
Electrical Connection
All electrical connections (and disconnections) must be carried out by a qualified electrical contractor and it is soley the responsibility and cost of the purchaser to facilitate. Failure to do so will immediately VOID this warranty. Alpine Spas reserves the right to ask for proof that the spa has been installed by a qualified electrical contractor.
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