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Privacy Policy
Introduction
Alpine Spas Australia Pty Ltd (we, us, our) is committed to protecting your privacy and complying with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) when handling personal information. Personal information is any information about an identifiable individual (a natural person).
This privacy policy explains how we collect, use, store, disclose, and protect your personal information when you interact with our website alpinespas.com.au and our business operations. This policy applies to customers and individuals located in Australia.
This policy does not limit or exclude any of your rights under the Privacy Act 1988 (Cth). For more information, visit www.oaic.gov.au.
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our business practices or legal obligations. Any updates will be published on this page with a revised effective date. Please check back regularly to stay informed about how we protect your information.
Changes take effect from the date the revised policy is published on our website.
Types of Personal Information We Collect
We may collect the following types of personal information:
Contact Information
Full name
Email address
Phone number
Postal address
Transaction Information
Purchase history
Payment details (processed securely through trusted third-party payment processors)
Delivery information
Communication Information
Correspondence with our staff
Enquiry and quote details
Customer service interactions
Website Usage Information
IP address
Browser type and version
Pages visited and time spent on our website
Cookies and tracking technologies
We do not collect sensitive personal information unless it is necessary for our services and we have your explicit consent.
How We Collect Your Personal Information
We may collect personal information directly from you when you:
Make an enquiry through our website or contact forms
Request a quote for spa pools, saunas, or related products
Purchase from us online or in-store
Subscribe to marketing or newsletters
Contact our customer service team via phone, email, or in person
Visit our showrooms or participate in promotional events
Engage with our social media pages
Purposes for Data Collection and Use
We collect and use your personal information for the following purposes:
Primary Business Operations
Processing and fulfilling customer orders
Providing technical and after-sales support
Managing warranties and service requests
Processing secure payments and maintaining accounts
Communication and Marketing
Responding to enquiries and quote requests
Sending information about products, offers, and promotions (with your consent)
Providing updates on orders and deliveries
Business Improvement and Compliance
Enhancing our website, services, and customer experience
Conducting research and analytics (in de-identified form)
Meeting legal and regulatory obligations
Enforcing our contractual and legal rights
Information Sharing and Disclosure
We do not sell or rent personal information to third parties. We may share information in the following circumstances:
Service Providers
We may engage trusted partners and third-party contractors for functions such as website hosting, payment processing, logistics, and marketing. These providers are bound by confidentiality and data protection obligations and may use information only for the purpose of their services to us.
Legal and Regulatory Requirements
We may disclose information if required by law, regulation, or court order, or in response to lawful requests from law enforcement or government authorities.
Business Protection
We may disclose information to prevent fraud, protect our rights, or ensure the safety of our customers and employees.
Overseas Disclosure
If we transfer your personal information overseas (for example, to cloud or IT service providers), we will take reasonable steps to ensure comparable privacy protections consistent with the Australian Privacy Principles or seek your consent where necessary.
How We Store and Protect Your Information
We use appropriate technical and organisational security measures to safeguard your personal information, including:
Secure servers and restricted access controls
Data encryption and regular IT security reviews
Secure data transmission channels
While we take commercially reasonable steps to protect your information, no method of online or electronic transmission is completely secure. We are committed to maintaining industry-standard safeguards and continuously improving them.
Data Retention and Disposal
We retain personal information only for as long as needed for business, legal, or regulatory purposes. Once information is no longer required, it is securely deleted or anonymised in accordance with our data management policies. Retention factors include:
The purpose of collection
Statutory record-keeping obligations
Ongoing customer relationships
Business and accounting requirements
Cookies and Online Advertising
Our website uses cookies to improve user experience and analyse traffic. Cookies do not personally identify you but help us monitor usage and enhance website functionality.
Third parties such as Google and Meta may use cookies to show relevant ads to you. You can opt out of these by visiting:
We use Google Ads and Meta remarketing services to display targeted advertisements to individuals who have previously visited our website. Any data collected through these channels is used in accordance with this Privacy Policy, as well as Google’s and Meta’s privacy policies.
Your Rights Under the Privacy Act 1988 (Cth)
You are entitled to the following rights regarding your personal information:
Access: You can request access to the personal information we hold about you.
Correction: You can request correction of inaccurate, incomplete, or outdated information.
Objection: You may opt out of direct marketing communications at any time.
Complaint: You may lodge a privacy-related complaint with us or with the Office of the Australian Information Commissioner (OAIC).
We will respond to all requests within a reasonable timeframe as required by the Privacy Act 1988 (Cth).
Contact Information for Privacy Enquiries
If you have any questions, requests, or complaints regarding your personal information, please contact our Privacy Officer:
Privacy Officer
Alpine Spas Australia Pty Ltd
Email: [email protected]
Phone: 1300 990 325
Address: Unit 12, 45-47 Smith Road, Sydney, NSW 2000
If you are not satisfied with our response, you may contact:
Office of the Australian Information Commissioner (OAIC)
Phone: 1300 363 992
Email: [email protected]
Website: www.oaic.gov.au
Address: GPO Box 5218, Sydney NSW 2001
Updates and Notifications
We will notify you of significant updates to this policy by:
Posting the revised policy on our website
Publishing a notice on our homepage for material changes
Your continued use of our website or services after updates indicates your acceptance of the amended policy.
This Privacy Policy was last updated on October 22, 2025.